International Customers

Shipping

The shipping of your orders is carried out by the German logistics company DHL. Please find more information about shipping costs and delivery times in the following table.

Shipping Costs

The shipping costs are independent of the weight of your shipment and include the total processing costs, packaging costs, costs for shipping and export documents and customs processing fees.

Import duties and taxes are levied by the respective import customs office and are charged to the recipient. These depend on the import regulations of the recipient country. For more information, ask your local customs office.

ZoneShipping CostsDelivery Time
Zone 117,90 €2 - 7 days
Zone 226,90 €2 - 7 days
Zone 344,90 €8 - 12 days
Zone 459,90 €14 - 28 days
Zone 569,90 €14 - 28 days

Delivery Times

The delivery time for international shipments varies according to the country and is shown in the table above. In the case of payment in advance via bank transfer or PayPal, the delivery period begins one day after the payment order. If the last day of the period falls on a Saturday, Sunday or other state-recognized general public holiday, such day will be replaced by the preceding working day.

We would like to point out that the indicated delivery periods, which we are legally obliged to specify, are maximum values.

We Ship to Following Countries

For further information regarding the individual shipping zones, please see the following list.

Zone 1:

Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Denmark, Finland, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom

Zone 2:

Albania, Andorra, Belarus, Bosnia-Herzegovina, Iceland, Liechtenstein, Macedonia, Moldova, Montenegro, Norway, San Marino, Serbia, Ukraine, Vatican City

Zone 3:

Algeria, Egypt, Georgia, Israel, Lebanon, Libya, Morocco, Russia, Syria, Tunisia, Turkey

Zone 4:

Afghanistan, Armenia, Azerbaijan, Bahrain, Bangladesh, Bhutan, Brunei Darussalam, Cambodia, Canada, East Timor, India, Indonesia, Iran, Iraq, Japan, Jordan, Kazakhstan, Kuwait, Kyrgyzstan, Lao PDR, Malaysia, Maldives, Mexico, Mongolia, Myanmar, Nepal, North Korea, Oman, Pakistan, Papua New Guinea, People's Republic of China, Philippines, Qatar, Saudi Arabia, Singapore, South Korea, Sri Lanka, Taiwan, Tajikistan, Thailand, Turkmenistan, United Arab Emirates, USA, Uzbekistan, Vietnam, Yemen

Zone 5:

Angola, Antigua and Barbuda, Argentina, Australia, Bahamas, Barbados, Belize, Benin, Bolivia, Botswana, Brazil, Burkina Faso, Burundi, Cameroon, Cape Verde, Central African Republic, Chad, Chile, Colombia, Comoros, Costa Rica, Cuba, Democratic Republic of the Congo, Djibouti, Dominica, Dominican Republic, Ecuador, El Salvador, Equatorial Guinea, Eritrea, Ethiopia, Fiji, Gabon, Gambia, Ghana, Grenada, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Ivory Coast, Jamaica, Kenya, Kiribati, Lesotho, Liberia, Madagascar, Malawi, Mali, Marshall Islands, Mauritania, Mauritius, Micronesia, Mozambique, Namibia, Nauru, New Zealand, Nicaragua, Niger, Nigeria, Palau, Panama, Paraguay, Peru, Republic of Congo, Rwanda, Samoa, Sao Tome and Principe, Senegal, Seychelles, Sierra Leone, Solomon Islands, Somalia, South Africa, Southern Sudan, St. Christoph and Nevis, St. Lucia, St. Vincent and the Grenadines, Sudan, Suriname, Swaziland, Togo, Tonga, Trinidad and Tobago, Tristan da Cunha, Tuvalu, Uganda, United Republic of Tanzania, Uruguay, Vanuatu, Venezuela, Zambia, Zimbabwe

Payment

Overview

PaymentDelivery addressCosts
Bank Transferanyfree of charge
PayPalanyfree of charge

Further explanations

Bank Transfer

After we received your order we will send you an order confirmation. In this confirmation, you will find the account information with IBAN and the corresponding BIC code.

PayPal

Pay easily with PayPal. If you select PayPal for payment when placing your order, you will be automatically forwarded to PayPal. After confirmation of payment, you'll be returned back to Porzelino where you can complete the order.