International Customers


Shipping costs

The shipping costs are independent of the weight of your shipment and include the total processing costs, packaging costs, costs for shipping and export documents and customs processing fees.

Import duties and taxes are levied by the respective import customs office and are charged to the recipient. These depend on the import regulations of the recipient country. For more information, ask your local customs office.


We ship to following countries

The shipping of your orders is carried out by the German logistics company DHL. Please find more information about shipping costs and delivery times in the following table.

Zone Shipping Costs Delivery Time
Zone 1 16,90 € 2 - 7 days
Zone 2 29,90 € 2 - 7 days
Zone 3 36,90 € 14 - 28 days
Zone 1:

Belgium, Bulgaria, Denmark (except Faroe Islands and Greenland), Estonia, Finland (except Aland Islands), France (except overseas territories and departments), Greece (except Mount Athos), Great Britain (except Channel Islands), Ireland, Italy (except Livigno and Campione d'Italia), Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands (except overseas territories), Austria, Poland, Portugal, Romania, Sweden, Slovakia, Slovenia, Spain (except Canary Islands, Ceuta and Melilla), Sweden Republic, Switzerland, Hungary, Cyprus (except northern part)


Zone 2:

Älandislands (Finland), Andorra, Albania, Belarus, Mount Athos (Greece), Bosnia and Herzegovina, Campione d'Italia (Italy), Ceuta (Spain), Faroe Islands (Denmark), Georgia, Gibraltar (UK), Greenland ( Denmark), Iceland, channel Islands (UK), Canary Islands (Spain), Kosovo, Liechtenstein, Livigno (Italy), Macedonia, Melilla (Spain), Moldova, Montenegro, Norway, Russian Federation, San Marino, Serbia, Turkey, Ukraine, Vatican city, Cyprus (northern part)


Zone 3:

Algeria, Armenia, Azerbaijan, Israel, Jordan, Kazakhstan, Lebanon, Libya, Morocco, Palestinian Territories, St. Pierre and Miquelon (France), Syria, Tunisia, United States of America


Delivery times

The delivery time for international shipments varies according to the country and is shown in the table above.

In the case of payment in advance via bank transfer or PayPal, the delivery period begins one day after the payment order.

If the last day of the period falls on a Saturday, Sunday or other state-recognized general public holiday, such day will be replaced by the preceding working day.



Payment Delivery address Costs Futher Informations
Bank Transfer any - -
Paypal Europe, Canada, USA 4,0 % the charge relates to the value of goods
Switzerland 8,0 %
all other countries 6,0 %

Further explanations

Bank transfer

After we received your order we will send you an order confirmation. In this confirmation, you will find the account information with IBAN and the corresponding BIC code.



Pay easily with PayPal. If you select Paypal for payment when placing your order, you will be automatically forwarded to PayPal. After confirmation of payment, you'll be returned back to Porzelino where you can complete the order.